1. What is Ydaweya Handmade? Ydaweya Handmade is a store specializing in high-quality handmade traditional clothing, such as shawls, vests, and scarves, crafted with intricate patterns inspired by Sinai and Egyptian heritage. 2. What products do you offer? We offer a variety of handmade items, including: Traditional shawls Embroidered vests Handcrafted scarves 3. Are your products locally made? Yes, all our products are handmade by skilled artisans in Egypt, preserving traditional craftsmanship. 4. Do you offer custom designs? Yes, we accept custom orders for specific designs, colors, or patterns. Please contact us to discuss your requirements. 5. How can I place an order? You can order directly through our website or contact us via WhatsApp or Instagram. 6. Do you deliver internationally? Currently, we deliver within Egypt. However, we’re working to expand our shipping options to include international delivery. 7. What payment methods do you accept? We accept cash on delivery and online payments through secure payment gateways. 8. What is your return and exchange policy? We guarantee the right to return or exchange any product, provided it is in its original condition and packaging. For more details, please check our Return & Exchange Policy page. 9. How do I care for my handmade items? To maintain the quality of your handmade items: Hand wash gently with mild detergent. Avoid direct sunlight for extended periods. Do not use harsh chemicals or bleach. 10. How can I contact you for inquiries? You can reach us through: WhatsApp (01114416554) Our Instagram page: [ydaweyahandmade] The "Contact Us" page on our website. 11. Can I request a gift wrap for my order? Yes, we offer gift-wrapping services. Please mention your request during the order process. 12. Do you offer discounts or special promotions? Yes, we regularly provide exclusive offers, especially on Fridays. Follow us on social media for the latest updates. 13. Are your shawls suitable for special occasions? Absolutely! Our handmade shawls are designed to add elegance to any outfit, making them perfect for weddings, parties, and other special occasions. 14. Do you support local artisans? Yes, Ydaweya is committed to supporting local artisans by showcasing and promoting their exceptional craftsmanship.